FULL AGENDA
Gain actionable insights from industry experts on ways to optimize your DTC ecommerce and omnichannel operations. New speakers are being added to our agenda each day. Make sure to check back for updates.
Pooja Agarwal
COO |
Birchbox
Pooja Agarwal is responsible for logistics, supply chain, subscription operations and web production for Birchbox, a leading beauty & grooming retailer offering a monthly subscription of personalized samples. Prior to Birchbox, Pooja spent 6 years at Gilt.com working on business strategy and creative operations. 003C000001zIPGwIAO
Jonathan Aitken
Director of Digital and RFID Partnerships |
Avery Dennison Corporation
Jonathan is the Director of Digital and RFID Partnerships at Avery Dennison. Jonathan works closely with strategic partners and Avery Dennison's teams to position solutions including RFID tags and labels, and RFID scan pack for factories. He was previously the IT Director of Retail for lululemon athletica based in Canada and was responsible for the company's worldwide rollout of RFID using Tyco and Zebra technology. RFID has played a huge part in lululemon's success with order cancellation rates of less than 1% beating apparel industry averages of greater than 20%, while enabling picking ship from store orders to the last available unit. 003C000002PGhOtIAL
Patrick Allard
SVP, Retail Sales and Channel Partner Development, Commerce Services |
Pitney Bowes
Patrick Allard leads the organization that cultivates opportunities across the retail, ecommerce and channel partner verticals in North America, positioning Pitney Bowes’s physical and digital ecommerce capabilities to help clients increases sales and improve the post-purchase experience while lowering total cost. The suite of products PB Commerce Services offers include ecommerce, order fulfillment, parcel delivery, returns management and cross border logistics and technology platforms. Patrick was formerly head of business development for Newgistics since 2007. Before that he was director of business development at YRC Worldwide, Inc., leading a team of 20+ sales executives representing YRC’s global freight capabilities. 003C000001b2mHeIAI
Michael Anderson
CEO and Co-Founder |
Etail Solutions
Michael Anderson is the CEO and Co-Founder of Etail Solutions, an ecommerce software platform that helps brands and internet retailers drive growth and profitability through automation and operational efficiency. As a software industry entrepreneur, Michael’s background includes extensive experience in ERP development, technology mergers and acquisitions. 003C000002O80qVIAR
Sara Arthrell
Product Marketing Manager |
Brightpearl
In her role as Product Marketing Manager, Sara Arthrell works closely with Brightpearl's sales, marketing and product teams, producing content to help customers get the most out of Brightpearl and the broader ecommerce landscape. She also works with hundreds of retailers and wholesalers on ways Brightpearl can help grow their businesses. Prior to Brightpearl, Sara managed product marketing at a SaaS platform in the education technology sector. Obsessed with understanding the challenges modern retailers face, she is passionate about executing a stellar go-to-market strategy that supports customer growth. 003C000002QqxYaIAJ
Angie Atwood
Director |
National Association of Foreign-Trade Zones
Angie is the Foreign-Trade Zone Program Manager for the Columbus Regional Airport Authority which operates John Glenn International, Rickenbacker International and Bolton Field Airports in Columbus, Ohio. She also serves as a director of the National Association of Foreign-Trade Zones (NAFTZ), a position she was elected to in October, 2015. CRAA is the grantee of FTZ 138 which covers 25 counties in Central Ohio. Over $9 billion of merchandise is received annually, ranking the zone 8th out of 195 active U.S. zones for warehouse and distribution, and 25th overall. Before becoming FTZ Program Manager in 2011, Angela was CRAA’s FTZ Marketing Coordinator for 12 years. 003C000002Qq2whIAB
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Brian Barry
President |
F. Curtis Barry & Company
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Rob Bass
Chief Supply Chain Officer |
Best Buy
Rob Bass is chief supply chain officer for Best Buy Co. Inc. In this role, he oversees the strategy and day-to-day operations of Best Buy’s global supply chain that supports about 1,000 stores and Best Buy’s online customers. His responsibilities include demand planning, distribution centers, domestic/international transportation, global compliance and trade, final-mile fulfillment and reverse logistics. Prior to joining Best Buy in 2015, Bass spent 12 years in various supply chain and retail positions at Target Corp. Before that, he was a commercial airline pilot for 12 years. 003C000002QqJnyIAF
Stephen Benard
Senior Manager, Business Development |
G3 Enterprises
Stephen Benard serves as a Senior Manager of Business Development in the Logistics Division of G3 Enterprises, a Gallo family-owned company that provides products, packaging materials and supply chain services for the beverage and agriculture industries. G3 customers include the top wineries and alcohol distributors in the in the U.S., California grape growers and craft beer companies. Stephen is responsible for identifying and developing warehousing, transportation and value-added service solutions in support of the beverage industry as well as executing the company’s growth strategy. He is currently focused on developing and implementing a fulfillment solution for winery orders parcel-shipping direct to customer. 003C000002O8VoBIAV
Joe Bobko
Vice President, Transportation |
Boxed.com
Joseph Bobko is the VP of Transportation at Boxed, where he leads the company's inbound and outbound transportation activities, responsible for continuous service improvement and cost reduction. Joe’s career in Transportation and Logistics began at UPS, where he served in various roles in Operations, Finance and Accounting, and Customer Systems. Recruited away from UPS, he joined CD&L, a national courier company, where he grew revenues, and drastically reduced operating expenses in the northeastern US. In 2000, he moved from the carrier’s side of the table to the shipper’s side, and filled key roles with WW Grainger (Northeast Transportation Manager), AmerisourceBergen (Corporate Director of Transportation), and ToysRUs (Director of Ecommerce Transportation). 003C000001ZC6fFIAT
Jeff Brady
Former Director, Logistics and Transportation |
Overstock.com
Jeff Brady has spent more than 25 years in the field of logistics across several business sectors. Prior to his role as
Senior Director of Logistics & Transportation for Overstock.com, he was Director of Transportation & Logistics for Harry & David, a premium gourmet food and gift omnichannel retailer and direct marketer owned by 1-800 Flowers, where he oversaw all domestic and international logistics functions. Jeff has spent time in distribution center organizations as well as in senior transportation leadership roles in high-profile retail organizations such as Petco, Jack in the Box and Restoration Hardware. 003C0000026xCi0IAE
Martha Brooke
Chief Customer Experience Analyst & Founder |
Interaction Metrics
Martha Brooke thinks about customer experiences differently: “Experiences can be measured—and measuring is how you improve—but only if your measurement is sufficiently nuanced.” To spread her ideas about metrics to companies everywhere, Martha Brooke founded Interaction Metrics in 2004. Interaction Metrics provides insightful customer feedback and rigorous customer service evaluations.
Martha is certified in Blackbelt Six Sigma and prior to Interaction Metrics, worked for two dotcoms (Lucy.com and Food.com). 003C0000020rIjUIAU
Nalani Brown
Implementation Project Manager |
Millennial Services, LLC
Nalani is the Implementation Project Manager with Millennial Services. She has successfully initiated 18 partnerships by developing project objectives, executing project processes and managing multiple cross-functional internal teams to drive the overall progress of each implementation. Successful launches include The Chicago Sun Times, Bend Financial and Paper Source customer call center implementations. Nalani founded her first company in 2004, building 10+ years of diverse experience in management and operations. She continued by establishing two more independent companies developing skills in business operations, marketing, payroll, accounting, ecommerce and strategic planning. 003C000002Ql6A9IAJ
Ron Burnes
Vice President of Sales |
Jagged Peak
Ron serves as a Vice President at Jagged Peak, with over 17 years of experience working with global retailers and brands to deliver fully managed end-to-end ecommerce and fulfillment solutions. With a strong background in both ecommerce technology and supply chain services, he works with clients to find holistic solutions to complex ecommerce infrastructures. His expertise spans from consultative solution selling, supply chain strategy, ROI/TCO financial modeling, multichannel and omnichannel deployments and operating model design. 003C000002Qq1zEIAR
Anthony Burnside
Manager, Direct-To-Customer Order Management and Omnichannel Fulfillment |
Abercrombie & Fitch
Anthony Burnside is a Senior Analyst for direct-to-consumer and omnichannel fulfillment at Abercrombie & Fitch. He is responsible for driving operational excellence through the power of data. Prior to Abercrombie Anthony held various supply chain and operational roles at The Limited and Bath & Body Works. 003C000002O8NuPIAV
Manish Chowdhary
Founder and CEO |
Cahoot
Manish Chowdhary is the Founder and CEO of Cahoot, the world’s first and only peer-to-peer shipping network. Cahoot’s innovative shipping network taps an alliance of top-rated merchants to fulfill orders (for each other) faster and at lower cost than anything else out there. Cahoot leverages co-opetition to solve the difficult problem of paying the high cost of free and fast shipping. For two decades, Manish has been an innovator, thought leader and highly sought-after speaker for all facets of ecommerce. He has founded multiple companies starting from his dorm room at the University of Bridgeport, CT where he earned his B.S. in Computer Engineering. Manish’s specialties include ecommerce strategy, business methods innovation, omnichannel supply chain and logistics optimization. 003C000002DXPFpIAP
Steve Congro
Director of Omnichannel Fulfillment Technology |
Saddle Creek Logistics Services
Steve oversees Saddle Creek’s technical strategy and vision surrounding omnichannel and fulfillment systems in order management, warehouse operations and transportation. He collaborates with Saddle Creek’s IT and operations staff, technology partners and clients, working to develop processes for new and existing clients while keeping an eye on future needs and industry trends. Previously Steve was Director of Supply Chain Solutions for Fanatics, the world’s largest online retailer of licensed sports merchandise and the official online store partner for every major U.S. sports league. During his nearly 12-year tenure he oversaw the company’s order management, warehouse management and transportation systems for its customer service and fulfillment network. 003C000002IECNQIA5
Austin Cooper
Director, DC Operations |
Lucky Brand, LLC
Austin Cooper is the Director of DC Operations for Lucky Brand, a retailer of premium denim and fashion apparel. He oversees the 3PL operations at two domestic distribution centers and one international DC. Austin has held many roles within the company including Manager of Allocations and Manager of Trade Compliance. 003C000002RVqCjIAL
Justin Cramer
Global Project Management Director |
ProShip
Justin is the Global Project Management Director and Co-Founder of ProShip. He has deployed, designed or consulted on over 300 customer shipping solutions on four continents and designed shipping solutions executing more than 1.1 million labels a day. Justin has been on the IT side of shipping since 2001. 003C000002O9payIAB
Stephen Davis
President and CEO |
Ruby's Naturals Inc
Stephen Davis is President and CEO of Ruby's Naturals, Inc. Steve is an innovative, results-oriented management professional with a background in strategic marketing, sales strategy and product development. He has a passion for working with dynamic, emerging companies, helping them launch new products and brands, opening untapped geographic markets and finding new opportunities in undiscovered market segments. 003C000002QENylIAH
Steve DeNunzio
Director, Master of Business Logistics Engineering (MBLE) |
Ohio State University
Steve DeNunzio is Director of Ohio State University’s Master of Business Logistics Engineering (MBLE) degree program, and a Senior Lecturer with the school’s Department of Marketing and Logistics. He previously served as Technical Program Manager for lululemon athletica. Before that Steve served as Senior Project Manager for Bob Evans Foods, and as a Project Manager at DSW Inc. He is a member of the Project Management Institute (PMI), the American Society for the Advancement of Project Management (ASAPM), the Warehousing Education and Research Council (WERC), the Council of Supply Chain Management Professionals (CSCMP), the American Society for Quality (ASQ) and APICS. 003C000002OB4j3IAD
Megan Diehl
Merchant Direct Operations Manager |
Google
Megan Diehl is an Ecommerce Manager at Google on the Merchant Direct Operations team. Her previous experience at Dick's Sporting Goods and Target includes program management, ship from store and buy online pickup in store operations, endless aisle product ownership, vendor direct strategy, omnichannel administration, customer experience, and product customization. 003C0000029O7Y1IAK
Hilbert Dijkstra
Director of Product Management |
Nedap Retail Inc.
Hilbert comes from an education in physics, obtained his masters degree in 2012, and has been working with RFID technology for six years. After a short stay in the U.S. at Samsung in his early career, he decided to move again to the U.S. in early 2017 to promote Nedap’s growth ambitions in North America. In his career he has worked with some of the largest global retailers focusing on various use cases of RFID. The last few years Hilbert has focused predominantly on RFID and inventory management. He is very passionate about the omnichannel ambitions of modern brands and retailers. 0033b00002RfI9AAAV
Charles Dimov
VP Marketing, Omnichannel Retail OMS |
OrderDynamics
Charles has 23 years of experience in marketing, sales and management across various IT and technology businesses. Previous titles include director of product marketing and director of sales. Prior to OrderDynamics, Charles has held roles in major technology companies including IBM, Ericsson, HP and ADP. 003C0000021qcTdIAI
Christopher Dole
Co-Founder |
Soothsayer Analytics
Chris Dole helps forward-thinking companies leverage Artificial Intelligence and big data to explain the unknown, predict the future, and optimize business outcomes. As a founding partner of Soothsayer Analytics, he has assembled a high-caliber team of scientists, mathematicians, and engineers with a passion for solving complex data science problems. The depth of Soothsayer’s experience is impressive – ranging from predicting machine failures to computer vision defect detection and from optimizing 1,000-node supply chains to mining insight from millions of text documents. 003C000002PH43YIAT
Rick Duley
Director of Network Fulfillment |
Belk
Rick Duley believes delivering excellent customer service begins with effective order management. For the last 10 years he has focused on upgrading order management systems, leading multi-channel order management platform implementations, and linking orchestration tools to orders captured from the web, mobile, and EDI. He recently joined Belk as the Director of Network Fulfillment focused on omnichannel. He was previously the Director of Operations and Customer Service, the Vice President of Customer Supply Chains, and the Vice President of Enterprise Order Management with Carters/OshKosh B’ Gosh. 003C000001lkHpGIAU
Hans Elshout
Multichannel Specialist |
DSV
Being the Dutch e-fulfillment pioneer in 1996, Hans grew his company, S&H Productfulfilment BV, to become a benchmark for multichannel solutions. He has successfully supported many brands looking to enter or grow in various European markets. Thanks to his extensive hands-on experience and familiarity with both the U.S. and Europe, Hans is able to relate to both sides and drive client success. In 2018 he sold his company to DSV, a global top five logistics company, and now advises DSV clients on integrating their ecommerce and omnichannel operations. 003C000001zIWSxIAO
Mike Erickson
President/CEO |
AFMS
With an extensive background in transportation contract negotiations, Mike Erickson, President and Founder of AFMS, has been involved in the transportation industry for nearly three decades. Mike founded AFMS in 1992 after spending many years with Airborne Express as one of its top district managers. He has overseen the growth of AFMS to a nationally recognized logistics consulting organization, with offices in key cities throughout the U.S. and Europe. 003C000001Scdx7IAB
Teresa Exum
Marketing Manager |
FedEx Services
Teresa Exum has more than 30 years of experience in the transportation industry. In her current role, Teresa is a Marketing Manager, Freight Customer Experience Marketing at FedEx Services. Her expertise and focus supports FedEx Freight, which provides Less-Than-Truckload (LTL) services in the U.S., Canada and Mexico. During her career at FedEx, Teresa has implemented several technology programs and strategic initiatives to transform the customer experience, including the merger of LTL operating companies, new product development, customer automation, launching an online shipping application and modernizing the LTL customer experience. Her efforts and passion earned her the prestigious FedEx Five Star award for implementing the online integrated shipping application for LTL. 003C000002Qq6pmIAB
Daniela Forte
Content Manager |
Multichannel Merchant
Daniela Forte is the Content Manager of Multichannel Merchant. Prior to this, she served as the Content Producer for the team since 2013. She was previously a news reporter for The Litchfield CountyTimes in Northwestern Connecticut. 003C000001oZIEYIA4
Adrian Grigg
Vice President of Business Development |
FLEXE
Adrian is responsible for business growth and expansion at FLEXE, and oversees the sales and client success teams. Prior to joining FLEXE, he held multiple positions at OHL (now GEODIS), including Director of Business Development for Retail, Apparel and Ecommerce and Director of Operations for Contract Logistics. 003C000001bsePDIAY
Matt Grover
Director, Applications |
Covetrus
Matt brings more than 20 years of innovation and strategy to his role as Director of Applications for Covetrus North America. A true visionary activator, Matt has the unique ability to bridge the gap between what is and what could be. With experience building and leading product teams from startups to enterprise across a broad range of technologies, Matt drives the alignment of our technical vision with the needs and expectations of our customers. Before joining Covetrus, he brought innovative and award-winning digital experiences to life for AWH, Clarivoy, and Resource/Ammirati. 003C000002QqGDpIAN
Michael Hane
Senior Director, Transportation |
Chainalytics LLC
Mike has over 20 years of supply chain consulting experience across many industries including food and beverage, CPG, retail, utilities, chemicals, and waste management. At Chainalytics Mike has delivered consulting services primarily focused on transportation procurement, fleet analysis and strategic network design. He is currently a Senior Director responsible for business development, marketing and alliances. Prior to Chainalytics, Mike was an Activation Manager with One Network Enterprises, a SaaS TMS vendor. He also worked for CAPS Logistics (now part of Infor), a supply chain technology vendor, leading dozens of fleet routing application implementations and also strategic multi-mode transportation and supply chain network design analyses. 003C000002QqdKsIAJ
David Hauptman
SVP, Strategic Management |
Geodis Logistics, LLC
David Hauptman is currently the Vice President of Product Management and Marketing for GEODIS in the U.S. He oversees the management, enhancement, and development of all GEODIS U.S. products, and has been especially active in the growth of GEODIS’ eFulfillment product. Hauptman also leads the Marketing at GEODIS in the U.S. across all lines of business.
Prior to GEODIS, Hauptman was Director of Business Development at DHL Supply Chain, where he drove the strategic growth agenda of the North American Technology, Aerospace and Spare Parts segments in Contract Logistics and Transportation Management. Hauptman also has prior leadership experience at DHL in both Parcel and Contract Logistics across many industries and channels. He is an active member of the CMO Council and CSCMP. 003C000001SceP2IAJ
Gerald Hempstead
Principal |
Hempstead Consulting
Jerry Hempstead has over 45 years of experience in the transportation industry. A former vice president at both Airborne Express and DHL, he is an author and lecturer on the parcel industry and has served clients as both a carrier and a consultant. Jerry's tagline is "Yes you are paying too much" has proven true in every single engagement. His expertise and passion for the industry has earned him the title of "Mr. Parcel" by his peers and by shippers around the world. 003C000002O8eZwIAJ
Kevon Hills
Vice President, Product Operations |
PowerReviews
In his role leading the Research Group at StellaService, Hills and his team leverage StellaService data to provide deep, actionable insights that help companies improve customer service and fulfillment operations. 003C000001b1W0hIAE
Tim Holody
COO |
Seta Corp.
Tim Holody has more than 30 years of industry experience in all phases of call center/fulfillment operations and general management. Tim is also a recognized industry pioneer in third-party call center and fulfillment services, having done work for Bloomingdales-by-Mail, FAO Schwarz, Children’s Wear Digest, Levi’s, Xerox, the Franklin Mint, the Sierra Club and many others. 003C000001Yqu1XIAR
Deanna Kaufman
Manager, Solutions |
FedEx Services
Deanna is a member of the FedEx Customer Solutions’ Solution Design & Implementation global team. She is a managing consultant working with a team of field-based consultants designing and implementing supply chain solutions for FedEx’s largest enterprise and global customers. Deanna and her team focus on ecommerce and omnichannel retailing and support FedEx’s Ecommerce Vertical. She works with FedEx Marketing teams on ideation and new service development for several services that support omnichannel retailing and short-zone delivery. Deanna joined FedEx in 1999 with 9+ years’ experience in international business, software globalization and localization with major corporations including AT&T and small consulting firms. 003C000001mHDFwIAO
Hanko Kiessner
Founder and CEO |
Packsize International
Hanko Kiessner is CEO of Packsize International LLC, a privately held on-demand packaging manufacturing and technology company he founded in 2002. Kiessner and his global leadership team have grown Packsize into an award-winning supply chain and sustainable packaging industry leader with operations in North America, Europe and Asia-Pacific. With longstanding ties to the corrugated industry, he identified the importance of achieving sustainable operations early on and established a goal of creating smarter packaging for a healthy planet. Kiessner, a co-founder of LeadersforCleanAir.org, is a strong advocate for the reduction, reuse, and recycling of packaging materials and places great importance on building sustainability into every aspect of his company’s operations. 003C000002O9Di9IAF
Johnathon Koweck
Fomer Director, Supply Chain Operations |
Bloomscape
Johnathon Koweck is the Director of Supply Chain Operations at Bloomscape. Johnathon solidifies foundational activities, leverages lean process improvements, supports them with IT and innovation and applies them to the entire supply chain from packaging design to final-mile delivery. With a true passion for supply chain and leaning on his multiple degrees, industries and disciplines and his extensive network, there isn’t an obstacle that can’t be removed. 003C000002K1uaUIAR
Darren Lane
B2B Ecommerce and Export Sales Manager |
Motor State Distributing
Darren Lane is the Ecommerce and Export Sales Manager at Motor State Distributing, a leading worldwide distributor of automotive performance and racing parts. Darren is a driving force behind Motor State’s growth in the ecommerce field, expanding its reach into new markets and channels. With a continuous focus on improving efficiencies and profitability, he has worked closely with suppliers to expand drop ship programs and inventory data sharing. 003C000002QqFyFIAV
Penny Lasater
Senior Product Manager |
Package Concierge
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David Lengacher
Head of Data Science |
MonarchFx
David Lengacher is the Head of Data Science with MonarchFx, a new Tompkins International division, that offers world-class logistics and fulfillment solutions. DIFF, an inventory replenishment engine, provides forecasting of replenishment schedules for Fulfillment Services. David holds over 20 years of experience in analytics, modeling, and simulation. He has taught executive MBA courses at the University of Maryland and has been published in peer reviewed journals and the Encyclopedia of Business Analytics and Optimization, and is a Six Sigma Master Black Belt. 003C000002PwEGdIAN
Ashley Liebke
President and CEO |
Vision Media Group LLC
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Mike Lucas
Vice President of Distribution |
Cleaner's Supply
Mike is the Director of Distribution at Cleaner’s Supply, America’s largest supplier of dry cleaning and tailoring related product to dry cleaners and tailoring operations throughout the United States. Mike joined Cleaner’s Supply in 2008 and has over 30 years of experience managing operations. He oversees multiple distribution centers that Cleaner’s Supply has strategically located to minimize both freight cost and days in transit. Some of Mike’s accomplishments include relocating a distribution center, implementing voice-directed picking and making vast improvements to distribution center layout and slotting. 003C000002PwLIEIA3
Stanley Lucas
Principal |
Lucas Advising LLC
Stan Lucas is an accomplished retail executive and thought leader with 20 years of experience promoting business growth in brands such as Macy’s, Lane Bryant and Catherines. As a consultant, Stan works with contact centers to tap the potential in their raw customer data. He specializes in establishing comprehensive Voice of the Customer programs that incorporate customer analytics, qualitative feedback, and quantitative responses with competitive benchmarking to drive marketing strategy and customer experience development. 003C0000021MkfhIAC
Greg Mack
Senior Director, Omnichannel Fulfillment |
Best Buy
Greg Mack is the Senior Director of Omnichannel Fulfillment Customer Experience at Best Buy. In his role he is responsible for the end-to-end customer experience for U.S. omnichannel fulfillment, along with strategy and development of new fulfillment methods. Greg's role spans the customer experience from online purchase, internal systems, order communication, to the actual fulfillment of the product, and the post-purchase return experience. Best Buy fulfills online purchases via store pick up, ship to home (from DC, store, vendor, and 3PL) and digitally (email and download). 003C000002NEL9oIAH
Jamie Markland
Associate Director of Operations |
Boll & Branch
Jamie Markland is the Associate Director of Operations at Boll & Branch, the first home brand that creates industry-leading luxury goods from the ground up. In her role she oversees all aspects of order fulfillment, logistics and packaging sourcing. She focuses on operational efficiency while upholding the high standards of a luxury Boll & Branch customer experience. 003C000002PDwbzIAD
Peter Marlenga
Director of Operations |
Tech Armor
Peter Marlenga is Director of Operations at Tech Armor, which sells and distributes mobile device accessories through marketplaces, its own website and retailers across 30 countries. As Tech Armor’s first employee more than five years ago, Peter has seen his share of ups and downs with marketplace selling, from account shutdowns to weekly ASIN closures, experience that’s highly valuable in the competitive category of consumer electronics. In addition, fulfillment and shipping has been a major focus for Peter as FBA fees increase and so too do shipping costs. 003C000002QqFvzIAF
Stephanie Martin
Senior Analyst |
Navigo Consulting Group
Stephanie Laverty has been in the logistics and distribution industry since 2009. At Navigo she works closely with clients to help them understand their shipping and distribution characteristics to identify cost savings opportunities. 003C0000022XLaXIAW
Rob Martinez
CEO and Co-Founder |
Shipware LLC
Rob Martinez is CEO and co-founder of Shipware, a transportation spend management firm that has helped many of the world’s most recognizable brands reduce shipping costs an average of 25%. He is widely considered a thought leader in his field and has been designated a Distinguished Logistics Professional for his career-long contributions to the industry. A sought-after speaker, Martinez frequently keynotes many leading industry conferences and has authored hundreds of transportation-related articles. He is quoted extensively in print, radio and television media including Bloomberg, The Wall Street Journal, Forbes, Marketplace and Businessweek. 003C000001TVNOhIAP
Phil Minix
EVP |
Rod's Western Palace
Phil Minix has led multiple omnichannel companies in integrating multi-carrier shipping solutions and optimizing warehouse and fulfillment operations for items ranging from apparel to personal care to consumer electronics and food. He is also a seasoned online and offline marketer in both B2C and B2B, experienced in all merchandise categories from apparel to personal care to consumer electronics and food, with proven success in driving customer acquisition. 003C000002O81PeIAJ
Sara Negri
Transportation Manager, Parcel and Ecommerce |
GNC
Sara Negri is the Ecommerce Transportation Manager at GNC, focused on supporting the digital and international channels. Prior to joining GNC in 2016, Sara was the Transportation Manager for Abercrombie & Fitch where she was responsible for direct-to-consumer transportation in the U.S. EU and APAC. She also held various roles in domestic and international transportation at Ralph Lauren. 003C000002QpryPIAR
Ken Nelson
Senior Solutions Architect |
project44
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Dennis Nicoski
SVP, Sales and Customer Relations |
United States Postal Service
With the United States Postal Service, Nicoski oversees the development of customized mailing and shipping solutions for the country’s largest mailers and shippers. Prior to his current position, Nicoski served as Regional Sales Manager for the Midwest, Area Sales Manager in the Great Lakes, as well as Manager of Account Management and Acquisition responsible for Great Lakes Area National Accounts. His previous career experience includes a variety of management and staff positions in marketing, sales, customer service, retail, and operations support. He began his postal career in Minneapolis in 1984. 003C000001VdTWlIAN
Mike O'Brien
Senior Content Manager |
Multichannel Merchant
Mike has worked in journalism and communications for more than 30 years. In his current role at Multichannel Merchant he is responsible for producing and managing editorial content across website, e-letters, reports, webinars and podcasts covering all aspects of ecommerce. As lead programmer for Ecommerce Operations Summit he is also responsible for all aspects of the event’s agenda, including speaker recruitment. Prior to MCM he was a public relations senior account executive working with clients in marketing and advertising services. Mike has also worked as a media relations consultant for a startup nonprofit concert promoter, a research analyst covering corporate training and a daily newspaper reporter on a variety of city beats. 003C000001maykOIAQ
Mary Orrell
Director of Customer Experience and Operations |
ELOQUII
Mary Orrell is the Director of Customer Experience and Operations at ELOQUII, a vertically integrated ecommerce brand that is transforming the way plus-size women dress and participate in fashion. She leads Customer Experience for the business, encompassing customer service, fulfillment operations and strategic initiatives, with a focus on delivering customer lifetime value through outstanding experiences. Prior to ELOQUII, Mary held store operations and customer experience leadership roles at Express and Gap Inc. 003C000002Pw77UIAR
Steve Osburn
Managing Director |
Kurt Salmon, part of Accenture Strategy
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Trevor Outman
President |
Shipware LLC
Trevor started Shipware in the early 2000s with the passion and purpose of being a dedicated advocate for shippers focused on developing solutions to level the playing field with carriers. Trevor developed proprietary technology to audit and analyze carrier invoices thus ensuring carrier and contract pricing compliance for high-volume shippers. After years of experience analyzing carrier pricing programs Trevor has consulted with some of the most recognizable brands, helping them reduce their shipping costs 10-30%. He is the author of dozens of transportation-related articles and a source for shipping insights to media outlets such as the Wall Street Journal, CNBC and Forbes. 003C000001ScduhIAB
William Pocock
Senior Manager, Contact Center Operations |
Dick's Sporting Goods
William Pocock is the Senior Manager of Contact Center Operations at Dick’s Sporting Goods. Throughout his career, William has focused on creating exceptional customer experiences in retail. Working for top brands including big-box centers and specialty retailers, he has helped drive improved operational effectiveness while enhancing the customer experience. William has experience throughout the contact center industry in roles including customer engagement, workforce management, credit card fraud and assisting in key brand startups and expansions. As an experienced customer engagement professional he brings a unique perspective having worked in both insourced and outsourced customer service models. 0033b00002Rf3I0AAJ
Vijay Ramachandran
Senior Director, Product Marketing, Global Ecommerce |
Pitney Bowes
Vijay Ramachandran leads Retail Product Marketing for Pitney Bowes Commerce Services, responsible for identifying market trends and insights that lead to faster and more cost-effective ecommerce operations, better post-purchase consumer experiences and more nimble cross-border ecommerce strategies. The suite of PB Commerce Services offered include ecommerce fulfillment, parcel delivery, returns management and cross border logistics and technology. Prior to joining Pitney Bowes, Vijay was head of content marketing at leading retail/ecommerce technology company Manhattan Associates. He has nearly twenty years’ experience in the ecommerce technology and logistics space. 003C000002MFrB1IAL
Doug Ratner
Founder and CEO |
I'd Rather Be With My Dog
Doug Ratner is the Founder and CEO of I'd Rather Be With My Dog, an apparel company for dog lovers that donates back to the animal rescue community. Prior to starting his business, Doug was a professional musician for 15 years. After realizing his dreams of being a rock star wouldn't happen, he wrote a song called "I'd rather be with my dogs than be with you" which eventually turned into the popular apparel company that it is now. 003C000002PGCmiIAH
Steve Reade
Director of Distribution |
DSW
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David Sasson
President & CEO |
OverstockArt.com
David Sasson founded overstockArt.com in 2002 while still acting as CEO of Apollon Computers, launching it from his home with his wife Stacy as employee number two for the first year. He left Apollon seven years later to run the company full time. Today David is overstockArt.com’s president and CEO, focusing on all aspects of growing the company and establishing its dominance in the online wall décor market. Prior to Apollon, he was an account executive with Integrated Solutions Group, selling technology solutions in the Wichita, KS area. 003C000001ZDzWcIAL
Ernie Schell
Executive Director |
Marketing Systems Analysis
Ernie has been consulting with multichannel merchants to specify, select, and implement order management, ecommerce, and fulfillment solutions for over 20 years. He is the author of "The Guide to Catalog Management Software." 003C000001Y8WiQIAV
Dennis Schrudder
Director of Cross Border |
Jagged Peak
Dennis has more than eight years’ experience in ecommerce and fulfillment and currently leads Jagged Peak’s cross-border ecommerce SaaS and logistics solution. He previously worked directly with leadership of large ecommerce clients to manage services such as fulfillment, customer care, fraud, site management and IT services. As Director of Cross-Border, Dennis is focused on building an expansive global growth strategy for the Jagged Peak cross-border solution, and spearheads a major expansion into new customer segments, geographic markets and revenue streams to accelerate international growth. 003C000002Qq21tIAB
Jason Seemann
Senior Manager, Omnichannel and Order Management |
Abercrombie & Fitch
Jason has over 18 years of fulfillment and ecommerce experience with Abercrombie & Fitch, Gap Inc. and Express. He has assisted with opening multiple distribution centers in the U.S. and Europe and also has experience implementing many supply chain systems. In his current role at Abercrombie & Fitch, Jason is responsible for managing new initiatives within omnichannel, including ship from store and order from store, and all order management projects. He also works closely with customer service, transportation and IT staffs to ensure improved processes. Jason’s expertise includes distribution, call center support, warehouse management systems, fraud management and transportation. 003C000001b2JGjIAM
Lalan Shrikam
Founder and Owner |
Malabar Bay
Lalan Shrikam is the Founder of Malabar Bay and Jayes Studio, a retail store that provides a hub of preppy and colorful comfort clothing and accessories such as sleepwear, loungewear and handbags for men and women as well as home decor items. Lalan has more than 35 years of experience in retail and has established and built long-term brand success and growth in the competitive fashion sector. 003C000002Ql5ZmIAJ
Nate Skiver
Senior Manager, Parcel Network Design |
Gap Inc.
Nate Skiver is Senior Manager, Parcel Network Design with Gap Inc. Before joining Gap in 2018, he was the Director of Logistics for Stella & Dot, and led North American outbound transportation, global inbound transportation, and trade compliance. Nate has 16 years of retail supply chain and eCommerce experience, with a focus on parcel transportation management. Prior to joining Stella & Dot in 2015, he held various roles at Abercrombie & Fitch managing global parcel transportation and order fulfillment. 003C000001rFUVsIAO
David Sobie
Co-Founder and CEO |
Happy Returns
David is CEO and co-founder of Happy Returns, a new service for shoppers and retailers that enables in-person returns of online purchases. Happy Returns is building a network of physical Return Bars where shoppers can return in person for an immediate refund, eliminating the hassle and wait of returns by the mail. Prior to Happy Returns, David was Chief Marketing Officer at REVOLVE, leading all online and offline marketing, branding, acquisition and business development. Earlier in his career, David led marketing and business development for HauteLook, a flash sale pioneer acquired by Nordstrom, and held senior roles at eBay Motors. 003C0000027NQxYIAW
Taten Soltis
Director, Customer Care |
Modcloth
Taten Soltis is the Director of Customer Care at ModCloth. Through ongoing innovation and ideation, she leads a team in providing uncommon care built on creativity, integrity and empathy. Taten’s passion for her employees and customers has driven a culture of empowerment to deliver the highest level of service. She brings 12+ years of experience in customer service environments to her current role, and leverages that experience in scaling with and responding to the ever-changing retail climate. Taten welcomes the challenges associated with the ongoing evolution of customer behavior and strives to create experiences that respond to today’s demands. 003C0000029OQOqIAO
Pratik Soni
Founder and CEO |
Omnichain Solutions
Pratik Soni is an investor and a global executive with a career spanning the United States, Europe and Southeast Asia. A natural entrepreneur with a track record for founding and scaling business operations, Pratik brings a wealth of expertise in supply chain design, implementation, technology and business strategy to Omnichain Solutions. With over 15 years of experience in the supply chain industry and tech space, he has held leadership positions for Fortune 500 companies like i.am+, Apple, Beats Electronics, 20th Century Fox and Sears Holdings. Pratik also holds board and advisory positions for various startups like Arlians, Venzee and others. 003C000002O8Am6IAF
Mike Starkey
Vice President, IT Strategy |
enVista
Mike Starkey has over 35 years of retail IT experience in leadership roles implementing systems including ERP, distributed order management, merchandising, point of sale, ecommerce platforms, warehouse management and IT technology while providing IT governance. Prior to enVista, Mike was SVP of IT at Performance Bicycle, leading its omnichannel and ecommerce initiatives. He has also worked at Sears in retail IT strategy, headed up The Great Indoors’s IT group and was SVP of IT for Waccamaw/HomePlace, leading ERP implementations and IT integrations for acquisitions. His experience for the last 25+ years has been as an executive leading enterprise projects such as SAP implementations, omnichannel and ecommerce re-platforming. 003C000002HkYcrIAF
Angie Stocklin
Co-founder/COO |
One Click
Prior to co-founding One Click, the parent company to eyewear brands Readers.com, Sunglass Warehouse and felix + iris, Angie Stocklin was a nationally certified school psychologist. While she thrived working with students, her entrepreneurial aspirations led her to start her business adventures at home with her husband, Randy. A small home business has grown to a 70+ person team in Greenwood, IN. As co-founder and COO, Angie oversees business operations including customer service, order fulfillment and merchandising. She can be found problem-solving, improving processes, cheering on her team and speaking around Indianapolis on topics including female empowerment, company culture and business failure, among others. 003C000001dCd8aIAC
Jason Stratton
Partner, Principal Consultant |
Ascent Enterprise Solutions
Jason Stratton has over twenty years of information technology experience, specializing in the development and implementation of corporate and store systems for retail and ecommerce. He has implemented software and hardware solutions in merchandising, warehouse management, procurement, retail store operations, financials, ecommerce and order management. With experience as an IT management consultant, senior project manager and business analyst, Jason has successfully taken numerous clients from project conceptualization through to production (go-live. Prior to founding Ascent, Jason managed professional services and implementation teams for several retail software companies, including Aptos and Salesforce Commerce Cloud. He also was Director of Information Systems for Guitar Center. 003C000002QHHHYIA5
David Strobelt
SVP, Chief Information and Supply Chain Officer |
Modell's Sporting Goods
David has implemented best-in-class solutions that span the entire business footprint: POS, mobile, web, merchandise planning and execution, BI/analytics, CRM and loyalty, PLM, WMS, ERP and a host of IT security and infrastructure solutions. He is considered an expert in operationalizing a fully integrated omnichannel fulfillment infrastructure. 003C000002HkcdAIAR
Colin Taylor
CEO, Chief Chaos Officer |
The Taylor Reach Group
Ever since answering his first customer call more than 39 years ago for a Toronto-based service agency, Colin has blazed a trail of innovation and success through the Customer Interaction industry.
Colin has assisted many Fortune 500 and global brands to improve their customer facing infrastructure. Today there are more than 15,000 agent positions globally operating under Taylor Reach designed contact center operational models.
An experienced senior executive who is as comfortable developing strategy, operational models as he is with leading successful operations and sales teams. 003C0000020uBJLIA2
Hannah Testani
Chief Operating Officer |
Intelligent Audit
Hannah is the COO of Intelligent Audit, the leading technology service provider focused on reducing transportation costs through automated audit and freight recovery, business intelligence analytics and contract optimization solutions. Its cloud-based software addresses customer needs using data-driven analytics and reporting to identify trends, examine current transportation activities and needs, and detect areas for improvement and optimization. Intelligent Audit services customers all around the world and supports all transportation modes (parcel, LTL, TL, ocean, air, rail). 003C000002PGbyNIAT
Anthony Vicars
Vice President of Operations |
Framebridge
Anthony Vicars is the COO of Shipmonk. With twenty years of experience in direct to consumer operations he has contributed to the success of many of today’s industry leaders (Nasty Gal, Amazon.com, UPS, Teespring). Most recently he was VP of Operations for Framebridge. As Director of Order Fulfillment for Zappos, he was primarily responsible for the incredible customer service the operation provided that became legendary. At the same time, he fostered a cultural reformation in fulfillment operations that placed the company on Kentucky’s best places to work list repeatedly as well as Fortune’s national list of 100 best places to work. 003C000001ZC6ZCIA1
Alex Volakis
Product Manager, Payment |
Abercrombie & Fitch
Alex Volakis is a Product Manager for payments at Abercrombie & Fitch where he is responsible for optimizing margin and growing revenue through tender acceptance for both in store and online globally. Formerly he was a Senior Analyst for Omnichannel Strategy where he was responsible for optimization of order sourcing in the omnichannel network to enhance margin. He has held leadership roles in operations management at both Amazon and Zulily where he focused on warehouse expansion and optimization with lean tools. 003C000002DWEQMIA5
George Wade
Business Process Improvement Project Manager |
Crutchfield Corp.
George Wade began his career at Crutchfield over 20 years ago in sales. He managed the internet sales support functions of the company from their inception in 1996 through the mid-2000s. Since earning his Six Sigma Black Belt in 2006 he has supported all areas of company operations and fulfillment with analysis, business planning and project management skills. In addition to supporting Crutchfield’s expanding fulfillment operations, George is currently coordinating the rollout of Crutchfield’s patented Virtual Audio™ and SpeakerCompare™ technologies on the web and in its retail stores. 003C000002QEBaoIAH
Christine Warren
Director, Client Services |
Radial
Christine Warren is currently a Director of Client Success at Radial responsible for the successful performance, support and growth of her retail clients' overall ecommerce business. Previously, Christine worked in ecommerce and key account management, as the Director of Omnichannel Operations Metrics and Client Services, managing client accounts utilizing Radial's distribution centers. She has managed the end-to-end ecommerce process for retail partners (distribution, customer service and technology). Christine was engaged in the launches of brands such as Donna Karan, Betsey Johnson and Drugstore.com. Operations accounts have included Burberry, Dick's Sporting Goods, Aeropostale, Bath and Body Works, Nautica and Levi Strauss, to name a few. Christine brings over 20 years of experience. 003C000002RVq7yIAD
Mike Willoughby
CEO |
PFS
Mike Willoughby, CEO of PFSweb, has been instrumental in the acquisition, development, integration and support of the company’s world-class technologies and he continues to have a key role in the architecture of its solution and service offerings. It was Mike’s vision to diversify through strategic acquisitions and the subsequent branding realignment to establish two business units: the Operations Services unit, PFS, and the Professional Services business unit, LiveArea. Previously, Mike founded and served as president and CEO of Design Technologies Inc., and he founded and served as president and CEO of Integration Services, Inc. 003C000002PDzUbIAL
Geoff Zentz
Former Director of Customer Happiness |
One Click
With over 10 years of wholesale and retail customer service experience, Geoff Zentz is an expert at not only making customers happy, but everyone else around him. Currently Geoff is leading a growing team as Director of Client Success at UpNest. Not only is his team doubling in size, but they’ve handled over 100,000+ client and agent interactions in just one year. Until recently Geoff was Director of Customer Happiness for One Click, where he oversaw headcount and budgeting for an 18-person, $600K per year department. While there he negotiated and managed contracts with vendors for email, chat and training platforms. 003C000002QkeMvIAJ
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Use the Add to My Agenda buttons to compile a Personalized Agenda of the sessions you wish to attend. Then submit an email address at bottom of screen to receive your Personalized Agenda in your inbox!
Tuesday | April 9
12:00 PM – 1:00 PM
Lunch for Workshop Participants
Room: Fairfield Foyer
Grab a bite and network with colleagues before you roll up your sleeves for your Master Class Workshop.
2019-04-09
01
1:00 PM – 4:00 PM
Facility Tour: Rickenbacker
Get a firsthand view of the Rickenbacker area including 70M square feet of industrial development, 10M of which has been constructed in the last few years. Key transportation facilities including Rickenbacker International Airport and the Rickenbacker Intermodal Facility are part of the tour. We’ll visit both the airport and intermodal yard for an up-close view of cargo in motion.
Bus Departs High Street Turnaround: 1:00 PM
Tour: 1:30 – 3:30 PM
Bus Returns to High Street Turnaround: 4:00 PM
Note: Pre-registration is required at an additional $50 fee. Includes roundtrip transport from the Hyatt. Sign up during your registration. Already registered? No problem! You can add this excursion on by clicking here.
No walk-ups are available.
No walk-ups are available.
2019-04-09
01
1:00 PM – 5:00 PM
Master Class Workshop: Affording Free Shipping: Playbook to Cut Parcel Shipping Costs Up to 25%
Room: Hyatt | Madison
Merchants are seeing their profits squeezed due to increasing shipping costs. Your customers are demanding free shipping, while the major carriers (UPS, FedEx, USPS) keep raising rates. Imagine the impact of a 5%-25% reduction in shipping costs to improve your profit outlook. Impossible you say? Attend this interactive workshop to find out how. You’ll get a crash course on the tips, tricks and tactics of professional parcel negotiators.
Learn proven strategies to:
• Avoid the most common mistakes in negotiating parcel contracts
• Negotiate the best upfront discounts
• Mitigate the impact of hidden surcharges and GRIs
• Leverage statistical benchmarking data to compare pricing to peers
• Analyze parcel data to create negotiating leverage
Learn proven strategies to:
• Avoid the most common mistakes in negotiating parcel contracts
• Negotiate the best upfront discounts
• Mitigate the impact of hidden surcharges and GRIs
• Leverage statistical benchmarking data to compare pricing to peers
• Analyze parcel data to create negotiating leverage
Workshop Leader:
- Rob Martinez, CEO and Co-Founder, Shipware LLC
Speakers:
- Trevor Outman, President, Shipware LLC
2019-04-09
01
1:00 PM – 5:00 PM
Master Class Workshop: Offering the Optimal Customer Experience
Room: Hyatt | Fayette
Giving customers a consistently excellent experience across channels is the mantra for retailers today. How much quality and consistency you provide at every touchpoint can make or break both your retention rate and profitability.
To help you get there, this workshop will cover several key aspects of the customer experience. We’ll look at how to eliminate friction points, establish a mobile-first mentality in client engagement strategies and create a journey map aligned to those strategies.
A panel of leading merchants will share their insights and best practices for aligning people, processes and technology to consistently delight customers, win loyalty and drive sales.
This Master Class Workshop will cover:
• How to live by your company and department mission
• Recruiting, hiring, training and retention best practices
• The importance of live chat and text in client engagement
• Creating a culture focused on customer satisfaction
• Determining the benefits of AI vs. the human touch
To help you get there, this workshop will cover several key aspects of the customer experience. We’ll look at how to eliminate friction points, establish a mobile-first mentality in client engagement strategies and create a journey map aligned to those strategies.
A panel of leading merchants will share their insights and best practices for aligning people, processes and technology to consistently delight customers, win loyalty and drive sales.
This Master Class Workshop will cover:
• How to live by your company and department mission
• Recruiting, hiring, training and retention best practices
• The importance of live chat and text in client engagement
• Creating a culture focused on customer satisfaction
• Determining the benefits of AI vs. the human touch
Panelists:
- Angie Stocklin, Co-founder/COO, One Click
- Martha Brooke, Chief Customer Experience Analyst & Founder, Interaction Metrics
- Taten Soltis, Director, Customer Care, Modcloth
2019-04-09
01
1:00 PM – 5:00 PM
Master Class Workshop: Refining the Omnichannel Model, Managing Rising Customer Expectations
Room: Hyatt | Morrow
Any company selling items online and through any other channel is by definition an “omni” merchant. Today’s consumers expect a convenient, consistent, seamless experience across channels. It’s up to you to figure out the complex processes and enabling technology to meet these mounting expectations, without breaking the bank in the process.
Many omnichannel retailers are still struggling with execution, including: integrating disparate systems; determining strategies for profitable ship-from-store programs; and managing evolving processes, training and organizational structures. Inventory management/visibility and order sourcing continue to be challenging, affecting the mix and allocation of store and DC fulfillment.
This workshop will bring together industry experts and retail professionals successfully tackling key aspects of the omnichannel operating model, as well as operations that are less mature. Come prepared to be engaged and to take notes during this interactive, deep-dive learning experience with solid takeaways for your action plans.
This Master Class Workshop will cover:
• Rising customer expectations and how to manage them
• The importance of customer journey mapping
• The impact of dynamic marketplace changes on your strategy
• Prioritizing what’s fixable now and what’s down the road
• Tactical best practices and profitability strategies for: ship from/to store, BOPIS, ROPIS, etc.
• Reviewing internal structures and organizational alignment
• Developing a sound IT roadmap that can take your company into the future
• External partnership excellence: brands, providers, carriers, etc.
Many omnichannel retailers are still struggling with execution, including: integrating disparate systems; determining strategies for profitable ship-from-store programs; and managing evolving processes, training and organizational structures. Inventory management/visibility and order sourcing continue to be challenging, affecting the mix and allocation of store and DC fulfillment.
This workshop will bring together industry experts and retail professionals successfully tackling key aspects of the omnichannel operating model, as well as operations that are less mature. Come prepared to be engaged and to take notes during this interactive, deep-dive learning experience with solid takeaways for your action plans.
This Master Class Workshop will cover:
• Rising customer expectations and how to manage them
• The importance of customer journey mapping
• The impact of dynamic marketplace changes on your strategy
• Prioritizing what’s fixable now and what’s down the road
• Tactical best practices and profitability strategies for: ship from/to store, BOPIS, ROPIS, etc.
• Reviewing internal structures and organizational alignment
• Developing a sound IT roadmap that can take your company into the future
• External partnership excellence: brands, providers, carriers, etc.
Moderator:
- Mike Starkey, Vice President, IT Strategy, enVista
Panelists:
- Megan Diehl, Merchant Direct Operations Manager, Google
- Deanna Kaufman, Manager, Solutions, FedEx Services
- Jason Seemann, Senior Manager, Omnichannel and Order Management, Abercrombie & Fitch
- David Strobelt, SVP, Chief Information and Supply Chain Officer, Modell's Sporting Goods
- Steve Congro, Director of Omnichannel Fulfillment Technology, Saddle Creek Logistics Services
- Greg Mack, Senior Director, Omnichannel Fulfillment, Best Buy
- Jason Stratton, Partner, Principal Consultant, Ascent Enterprise Solutions
2019-04-09
01
1:00 PM – 5:00 PM
Master Class Workshop: The Fundamentals of Operations & Fulfillment
Room: Hyatt | Fairfield
Whether you’re someone who’s just starting out in direct-to-customer operations or you’ve been at it a while, this half-day workshop will go over the basics while also providing a review for experienced total operations management. Strategies and tactics in DTC and omnichannel operations will be covered in depth, giving you practical tools to help you deliver superior call center and fulfillment services as a competitive advantage. This workshop will place an emphasis on real-world examples as well as interaction and engagement with attendees.
The bottom line: You’ll come away with actionable ideas to maximize performance and operational efficiency throughout your front-end and back-end operations. This workshop is a must for anyone responsible for executing DTC or omnichannel fulfillment, from supervisors to executives.
You will learn:
• How to set up and execute your operations organizational plan
• What delivery service level/speed is right for you and your customers
• How to make the returns process as clear and simple as possible
• How to set customer care expectations and measure the results
• How to establish levels of authority to handle customers more efficiently
• About different upselling approaches and finding ones that work
• Best practices in receiving, vendor management, QC and more
• How to turn your call center into a profit center
• About how pay for performance can reward your top performers AND reduce costs
The bottom line: You’ll come away with actionable ideas to maximize performance and operational efficiency throughout your front-end and back-end operations. This workshop is a must for anyone responsible for executing DTC or omnichannel fulfillment, from supervisors to executives.
You will learn:
• How to set up and execute your operations organizational plan
• What delivery service level/speed is right for you and your customers
• How to make the returns process as clear and simple as possible
• How to set customer care expectations and measure the results
• How to establish levels of authority to handle customers more efficiently
• About different upselling approaches and finding ones that work
• Best practices in receiving, vendor management, QC and more
• How to turn your call center into a profit center
• About how pay for performance can reward your top performers AND reduce costs
Workshop Leader:
- Tim Holody, COO, Seta Corp.
2019-04-09
01
1:00 PM – 3:00 PM
Ohio State University Excursion
Come walk the sidelines of a true Ohio treasure with fellow Summit attendees. See where Woody once roamed, Archie made history and where the Buckeyes have battled since 1922. Experience the Yassenoff Recruit Center, filled with pictures of current and former Buckeye greats. Travel up to one of the nation's largest collegiate press boxes, where over 400 media personnel and staff are seated for games. See the Huntington Club level and view the field from one of the 81 suites. Visit the $1.5 million Steinbrenner Band Center, home to the "Best Damn Band in the Land." Explore other areas of "the Horseshoe" for a unique Buckeye experience. History, sports, media, and the Ecommerce Operations Summit will converge on this one-of-a-kind excursion. Be a part of it!
Bus Departs Convention Center: 1:00 PM
Tour: 1:30 – 2:30 PM
Bus Returns to Convention Center: 3:00 PM
Note: Pre-registration is required at an additional $35 fee. Includes roundtrip transport from the convention center. Sign up during your registration. Already registered? No problem! You can add this excursion on by clicking here.
No walk-ups are available.
Bus Departs Convention Center: 1:00 PM
Tour: 1:30 – 2:30 PM
Bus Returns to Convention Center: 3:00 PM
Note: Pre-registration is required at an additional $35 fee. Includes roundtrip transport from the convention center. Sign up during your registration. Already registered? No problem! You can add this excursion on by clicking here.
No walk-ups are available.
2019-04-09
01
2:00 PM – 4:00 PM
Facility Tour: Abercrombie & Fitch | Sold Out
Come see A&F’s one million-sq.-ft. dedicated ecommerce fulfillment center. The building was redesigned in 2015 specifically to meet the needs of the growing DTC business across the A&F and Hollister brands. Along the tour you’ll see their three-level pick tower, multi-shuttle tote buffer, cross-belt sorter and 36 putwalls. In addition, you’ll experience their latest investment in Lucas System’s Voice picking platform.
Bus Departs High Street Turnaround: 2:00 PM
Tour: 2:30 – 3:30 PM
Bus Returns to High Street Turnaround: 4:00 PM
Note: Pre-registration is required at an additional $50 fee. Includes roundtrip transport from the Hyatt. Sign up during your registration. Already registered? No problem! You can add this excursion on by clicking here.
No walk-ups are available.
No walk-ups are available.
2019-04-09
01
3:00 PM – 5:00 PM
Facility Tour: Ascena Retail
You can’t miss this tour—an incredible distribution center with over 670,000 sq. ft. of processing space designed for speed and efficiency with 16 lanes, 8 traversing cantilevered uploads, DMS with over 80,000 locations and the largest automated storage and retrieval system in North America… 11 crane aisles 65 feet tall each with two mast and three load handling devices holding up to 420,000 cases.
Bus Departs High Street Turnaround: 3:00 PM
Tour: 3:30 – 4:30 PM
Bus Returns to High Street Turnaround: 5:00 PM
Note: Pre-registration is required at an additional $50 fee. Includes roundtrip transport from the Hyatt. Sign up during your registration. Already registered? No problem! You can add this excursion on by clicking here.
No walk-ups are available.
No walk-ups are available.
2019-04-09
01
5:00 PM – 7:00 PM
Welcome Party - Exhibit Hall Preview & Reception
Room: Exhibit Hall
Get ready to kick off the 2019 Ecommerce Operations Summit with a bang at our annual Welcome Party. Grab a drink and have a casual dinner as you meet up with fellow attendees, talk up this year's speakers and keynoters, and meet the greatest collection of ecommerce partners.
Sponsored by:
Package Concierge
Warehouse Anywhere
2019-04-09
01
7:15 PM – 9:30 PM
Distillery & Meadery Experience
The night doesn’t end after The Welcome Party Reception! Join fellow Summit attendees on a unique “tour and taste” experience at nearby Middle West Spirits. Enjoy some tasty libations, paired with Ohiyo Chocolate. After Middle West Spirits, we will move on to try some mead at Brothers Drake. What is mead, you ask? It’s like cider but made from honey, and it’s delicious.
Note: Pre-registration is required at an additional $85 fee. Includes roundtrip transport from the Hyatt plus tastings. Sign up during your registration. Already registered? No problem! You can add this excursion on by clicking here.
No walk-ups are available.
Note: Pre-registration is required at an additional $85 fee. Includes roundtrip transport from the Hyatt plus tastings. Sign up during your registration. Already registered? No problem! You can add this excursion on by clicking here.
No walk-ups are available.
2019-04-09
01
Wednesday | April 10
8:00 AM – 8:50 AM
Breakfast + Roundtables
Room: Regency Ballroom
Come fuel up for the action-packed day ahead of you and discuss your pressing issue at a topic-based Roundtable with other attendees.
Sponsored by:
Port Logistics Group
Sponsored by:
Port Logistics Group
2019-04-10
01
9:00 AM – 10:00 AM
Keynote Power Panel: Navigating Customer Expectations in 2019
Room: Regency Ballroom
It’s hard to say how much of today’s rising consumer expectations are organic vs. created – and how much can be tied to Amazon – but in any event, they never seem to move backward. On the front end, marketing and sales drive offers, promotions and incentives to bring the traffic and conversions. On the back end, operations and fulfillment teams are tasked with making the magic happen by not only getting orders out the door quickly but keeping in step with the overall brand experience and promise.
This keynote power panel will feature top executives from leading multichannel companies in a moderated “fireside chat” format. The discussion will focus on customer imperatives in their respective organizations and how they’re met in terms of people, process and technology, as well as observations on trends and the state of the industry.
This keynote power panel will feature top executives from leading multichannel companies in a moderated “fireside chat” format. The discussion will focus on customer imperatives in their respective organizations and how they’re met in terms of people, process and technology, as well as observations on trends and the state of the industry.
Moderator:
- Mike O'Brien, Senior Content Manager, Multichannel Merchant
Panelists:
- Pooja Agarwal, COO, Birchbox
- Rick Duley, Director of Network Fulfillment, Belk
2019-04-10
01
10:00 AM – 10:30 AM
Coffee Break in the Expo Hall
Room: Exhibit Hall
Grab a refreshment, chat up fellow attendees and meet with the ecommerce operations industry’s best partners in the Expo Hall.
Sponsored by:
Purolator International
Sponsored by:
Purolator International
2019-04-10
01
10:30 AM – 12:30 PM
Facility Tour: Ascena Retail
You can’t miss this tour—an incredible distribution center with over 670,000 sq. ft. of processing space designed for speed and efficiency with 16 lanes, 8 traversing cantilevered uploads, DMS with over 80,000 locations and the largest automated storage and retrieval system in North America… 11 crane aisles 65 feet tall each with two mast and three load handling devices holding up to 420,000 cases.
Bus Departs Convention Center: 10:30 AM
Tour: 11:00 AM – 12:00 PM
Bus Returns to Convention Center: 12:30 PM
Note: Pre-registration is required at an additional $50 fee. Includes roundtrip transport from the Hyatt. Sign up during your registration. Already registered? No problem! You can add this excursion on by clicking here.
No walk-ups are available.
No walk-ups are available.
2019-04-10
01
10:35 AM – 11:25 AM
Balancing Self-Service and Hands-On Support in Customer Care
Room: Theater 1
Whether it’s dealing with an issue or simply an information need, customers want easy access to your brand, and reducing friction is a key to loyalty. But how much do you automate through self-service tools, and how much requires agent intervention? It may be tempting on a cost basis to tilt toward self service, but even many digitally native customers still want to connect with a live person. This session is all about helping you find a balance, drawing from real-world merchant examples.
You will learn:
• About vetting scenarios to automate vs. support with live help
• About the range of self-service tools: FAQs, chatbots, message boards, social media
• About the role of site usability and design in frictionless information access
• About creating a smooth escalation path from self-service to agent support
You will learn:
• About vetting scenarios to automate vs. support with live help
• About the range of self-service tools: FAQs, chatbots, message boards, social media
• About the role of site usability and design in frictionless information access
• About creating a smooth escalation path from self-service to agent support
Moderator:
- Kevon Hills, Vice President, Product Operations, PowerReviews
Panelists:
- David Sasson, President & CEO, OverstockArt.com
- Stanley Lucas, Principal, Lucas Advising LLC
2019-04-10
01
a0HC000000t16tZMAQ
Customer Experience Track
10:35 AM – 11:25 AM
Lockers and Pickup Locations: A Last-Mile Solution Whose Time Has Come?
Room: Theater 2
The last mile has become a very crowded place, with millions of ecommerce orders going out each year and costs continuing to rise in this expensive leg of the package journey. Many companies are leveraging BOPIS to save on shipping and keep customers happy, but self-service lockers are becoming a viable solution as well. They drive out costs through consolidation, and are popping up at retail locations, convenience stores, public places and high-rise apartments. This session will cover the latest developments and trends.
You will learn:
• About adoption trends in the U.S. and elsewhere
• About solutions and approaches to order pickup
• About security and scalability of pickup systems
• About the logistics involved in setting up a program
You will learn:
• About adoption trends in the U.S. and elsewhere
• About solutions and approaches to order pickup
• About security and scalability of pickup systems
• About the logistics involved in setting up a program
Speakers:
- Steve Osburn, Managing Director, Kurt Salmon, part of Accenture Strategy
- Penny Lasater, Senior Product Manager, Package Concierge
2019-04-10
01
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Warehouse & Fulfillment Track
10:35 AM – 11:25 AM
How Sustainable are Rising Shipping Costs?
Room: Theater 4
Every year shipping costs continue to rise unabated, with a continual flow of carrier GRIs and accessorial fees, and now the U.S. Parcel Service is increasing parcel rates as well and expanding DIM pricing. Merchants, especially SMBs, are caught in the crosshairs and having a hard time keeping up. Are carriers risking damage to their own future market by causing some players to drop out of the game? How sustainable is this cost curve, and what can be done to address it? This expert panel will look at the issues, the outlook and what’s being done.
You will learn:
• About the growth curve in ecommerce shipping costs
• About the relative impact on large and small shippers
• Thoughts on the long-term market effects
• About solutions including multi-carrier and software
You will learn:
• About the growth curve in ecommerce shipping costs
• About the relative impact on large and small shippers
• Thoughts on the long-term market effects
• About solutions including multi-carrier and software
Moderator:
- Mike O'Brien, Senior Content Manager, Multichannel Merchant
Panelists:
- Rob Martinez, CEO and Co-Founder, Shipware LLC
- Gerald Hempstead, Principal, Hempstead Consulting
- Nate Skiver, Senior Manager, Parcel Network Design, Gap Inc.
- Sara Negri, Transportation Manager, Parcel and Ecommerce, GNC
2019-04-10
01
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Shipping & Delivery Track
10:35 AM – 11:25 AM
Data Scientists: The New Rock Stars, Sans Lab Coats
Room: Theater 3
Data, data everywhere, but what do you do with it all? We are seeing the rise of the data scientist as a key role in all kinds of organizations, including ecommerce operations and fulfillment. But how do you use it effectively? Algorithms are powerful analytical tools, but what data do you feed them? How can you use tap the power of data science to improve performance in areas like order sourcing efficiency and network capacity utilization? This session will provide some answers and look at both challenges and successes based on operating experience.
You will learn:
• About the role of data science in ecommerce operations
• About playing in the “sandbox” to test out scenarios, systems
• How data science can be leveraged to reduce go-live risk
• How it can improve inventory allocation and positioning
You will learn:
• About the role of data science in ecommerce operations
• About playing in the “sandbox” to test out scenarios, systems
• How data science can be leveraged to reduce go-live risk
• How it can improve inventory allocation and positioning
Moderator:
- Alex Volakis, Product Manager, Payment, Abercrombie & Fitch
Panelists:
- Anthony Burnside, Manager, Direct-To-Customer Order Management and Omnichannel Fulfillment, Abercrombie & Fitch
- Christopher Dole, Co-Founder, Soothsayer Analytics
- Matt Grover, Director, Applications, Covetrus
2019-04-10
01
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Omnichannel Operations Track
11:35 AM – 12:25 PM
Shifting Gears: Preparing Your CS Team for New Channels, Opportunities
Room: Theater 1
When your business launches a new product line or enters a new channel – think click to brick, for example – these business shifts have obvious impacts on your customer care operations. How do you support the change, especially when it calls for recruiting, training and upgrading skillsets? And how does this work as you scale the initiative? This session will draw from merchant experiences of taking a team that’s used to dealing with inquiries and preparing them for a focus on new priorities like sales, loyalty and building customer lifetime value.
You will learn:
• About the various challenges inherent in new initiatives
• About team preparation, training and staffing
• About tools and processes that need to be put in place
• About measurement, metrics and success factors
You will learn:
• About the various challenges inherent in new initiatives
• About team preparation, training and staffing
• About tools and processes that need to be put in place
• About measurement, metrics and success factors
Moderator:
- Martha Brooke, Chief Customer Experience Analyst & Founder, Interaction Metrics
Panelists:
- Mary Orrell, Director of Customer Experience and Operations, ELOQUII
2019-04-10
01
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Customer Experience Track
11:35 AM – 12:25 PM
Fulfillment Network Expansion: The Pros and Cons
Room: Theater 2
Competing in ecommerce and DTC means shortening time to customer while reducing shipping costs. One way to get there is by expanding your network of fulfillment nodes. However, this comes at a cost not only in terms of capital but also labor and inventory, and there are other many factors to consider. This expert panel will cover all the ins and outs of network expansion planning, including consideration of both in house and third-party options. You’ll come away with a greater understanding of the benefits of multi-facility distribution as well as the various challenges and how to overcome them.
You will learn:
• How to tap BLS labor pool data and commercial real estate lists, and avoid their shortcomings
• How to overcome headwinds (delays, turnover, productivity issues, etc.)
• About why risk analysis is crucial to siting and selection decisions
• How 3P options reduce investment risk and lead to faster implementation
You will learn:
• How to tap BLS labor pool data and commercial real estate lists, and avoid their shortcomings
• How to overcome headwinds (delays, turnover, productivity issues, etc.)
• About why risk analysis is crucial to siting and selection decisions
• How 3P options reduce investment risk and lead to faster implementation
Moderator:
- Brian Barry, President, F. Curtis Barry & Company
Panelists:
- George Wade, Business Process Improvement Project Manager, Crutchfield Corp.
- Mike Lucas, Vice President of Distribution, Cleaner's Supply
- Adrian Grigg, Vice President of Business Development, FLEXE
2019-04-10
01
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Warehouse & Fulfillment Track
11:35 AM – 12:25 PM
APIs: The Path to Advanced Transportation and Supply Chain Visibility
Room: Theater 4
Today’s application programming interface (API) technology easily automates interactions between freight systems and back office software, providing the kind of end-to-end tracking and real-time visibility required by both carriers and transportation managers. For years, transportation and supply chain professionals have relied on electronic data interchange (EDI) technology to share data with carriers and other supply chain partners. But has EDI kept up with the needs of modern freight systems as e-commerce forces them to adapt? This session will compare and contrast both technologies, discuss the advantages of using APIs and explain how they can enable greater productivity, efficiency and scalability.
You will learn:
• Why EDI is no longer a scalable component of supply chain technology
• The role APIs play in the digital transformation of ecommerce logistics
• How APIs create a transparent, integrated, predictable end-to-end experience
• How they are critical to future-proofing your infrastructure
You will learn:
• Why EDI is no longer a scalable component of supply chain technology
• The role APIs play in the digital transformation of ecommerce logistics
• How APIs create a transparent, integrated, predictable end-to-end experience
• How they are critical to future-proofing your infrastructure
Moderator:
- Ken Nelson, Senior Solutions Architect, project44
Panelists:
- Johnathon Koweck, Fomer Director, Supply Chain Operations, Bloomscape
- Teresa Exum, Marketing Manager, FedEx Services
2019-04-10
01
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Shipping & Delivery Track
11:35 AM – 12:25 PM
Omnichannel, Unified Commerce and Profitability: Can They Get Along?
Room: Theater 3
Omnichannel is now simply “the way things get done,” yet retailers wrestle with doing so profitably. Cross-channel inventory visibility in particular is elusive but remains key to making anytime/anywhere/anyhow fulfillment happen.
Unified commerce has emerged as one approach to system and data integration from order to delivery to drive a both a seamless customer experience and greater efficiency for you. This session will explore research insights on customer expectations as well as integration points of a unified approach, including order management, store fulfillment and FC operations.
You will learn:
• About rising customer expectations and how to meet them
• How various systems in the stack need to interact cohesively
• How to achieve true omnichannel inventory visibility
• About fulfillment optimization and reaching profitability
Unified commerce has emerged as one approach to system and data integration from order to delivery to drive a both a seamless customer experience and greater efficiency for you. This session will explore research insights on customer expectations as well as integration points of a unified approach, including order management, store fulfillment and FC operations.
You will learn:
• About rising customer expectations and how to meet them
• How various systems in the stack need to interact cohesively
• How to achieve true omnichannel inventory visibility
• About fulfillment optimization and reaching profitability
Speakers:
- Christine Warren, Director, Client Services, Radial
- Austin Cooper, Director, DC Operations, Lucky Brand, LLC
2019-04-10
01
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Omnichannel Operations Track
12:30 PM – 1:45 PM
Keynote: Trade, Tariffs, Ecommerce and Foreign-Trade Zones
Room: Regency Ballroom
With uncertainty reigning as trade wars heat up, Foreign Trade Zones have become increasingly more vital for businesses importing products and materials from overseas. FTZ #138, which covers 25 counties in central Ohio, is one of the most active zones for warehousing and distribution in the country—ranking 8th out of 195, and handles over $9 billion of merchandise annually.
In this keynote presentation, Angie Atwood, Director of the National Association of Foreign-Trade Zones (NAFTZ) and administrator for FTZ #138 at the Columbus Regional Airport Authority, will discuss:
In this keynote presentation, Angie Atwood, Director of the National Association of Foreign-Trade Zones (NAFTZ) and administrator for FTZ #138 at the Columbus Regional Airport Authority, will discuss:
- The growing importance of a strategically located zone in the context of the global trade picture
- The role of the NAFTZ in facilitating cross-border ecommerce
- How state-of-the-art facilities and infrastructure at Rickenbacker International Airport are enabling it
- The essential operational functions of FTZ #138 that allow for its high level of efficiency
Speaker:
- Angie Atwood, Director, National Association of Foreign-Trade Zones
2019-04-10
01
1:50 PM – 2:40 PM
Handling Challenges: Preparing Agents Who Rock at Resolution
Room: Theater 1
Customers can get hot under the collar quickly when there’s a problem, and a big contributor to your loyalty and retention efforts is how well and how fast you address each one. Your agents need to be ready to handle whatever comes their way without losing their cool, and know when and how to escalate a trouble ticket and move it towards a quick resolution. This session will look at recruiting and hiring, training and tools to help you develop a team than can take on even the toughest cases in an effective and professional manner.
You will learn:
• Tips on screening for agents who are cool under fire
• Best practices in training to reinforce the right skillset
• Creative ways to diffuse an angry customer interaction
• About providing agents with the right tools and processes
You will learn:
• Tips on screening for agents who are cool under fire
• Best practices in training to reinforce the right skillset
• Creative ways to diffuse an angry customer interaction
• About providing agents with the right tools and processes
Speakers:
- Stan Lucas, Principal, Lucas Advising LLC
- Martha Brooke, Chief Customer Experience Analyst & Founder, Interaction Metrics
2019-04-10
01
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Customer Experience Track
1:50 PM – 2:40 PM
Speeding Up Urban Fulfillment: Exploring Same-Day, Next-Day and Two-Day Options
Room: Theater 2
Eighty-eight percent of consumers are willing to pay for same-day delivery, according to PwC. That’s great! Now what? With so many options, it’s challenging to determine the best fit for your customers. Not everyone needs same-minute via drones and automation. So, what is the right solution for you? We’ll take a step back from the hype and buzz and focus on your customers and how to best serve them. Members of this expert panel will share their take on urban fulfillment and how they determine fulfillment speed. Come ready for an open discussion on customer expectations, and the practical realities of what to do in response.
You will learn:
• How to evaluate customers’ desired delivery options
• How to best position inventory relative to urban demand
• Methods to evaluate how you measure up to your competition
• Various delivery solutions (crowdsourced, carrier, etc.)
You will learn:
• How to evaluate customers’ desired delivery options
• How to best position inventory relative to urban demand
• Methods to evaluate how you measure up to your competition
• Various delivery solutions (crowdsourced, carrier, etc.)
Moderator:
- David Hauptman, SVP, Strategic Management, Geodis Logistics, LLC
Panelists:
- Greg Mack, Senior Director, Omnichannel Fulfillment, Best Buy
- Johnathon Koweck, Fomer Director, Supply Chain Operations, Bloomscape
- Jeff Brady, Former Director, Logistics and Transportation, Overstock.com
2019-04-10
01
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Warehouse & Fulfillment Track
1:50 PM – 2:40 PM
Go Like a Pro: Upping Your Contract Negotiation Game with UPS, FedEx
Room: Theater 4
Learn the inside secrets from former UPS and FedEx pricing managers and VPs. This presentation will provide tips to negotiate better discounts and explain the benefits of establishing shipping costs benchmarks prior to beginning any carrier negotiations. We will also cover the impact of accessorial charges, how to mitigate contract fees and the value of auditing your shipping.
You will learn:
• Tips to negotiate better discounts from former UPS and FedEx VPs and pricing managers
• How to establish pricing benchmarks prior to beginning any carrier negotiations
• Ways to reduce the impact of accessorial charges and other not so obvious contract fees
• How auditing your shipping can actually save you an additional 1%-4%
You will learn:
• Tips to negotiate better discounts from former UPS and FedEx VPs and pricing managers
• How to establish pricing benchmarks prior to beginning any carrier negotiations
• Ways to reduce the impact of accessorial charges and other not so obvious contract fees
• How auditing your shipping can actually save you an additional 1%-4%
Speaker:
- Mike Erickson, President/CEO, AFMS
2019-04-10
01
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Shipping & Delivery Track
1:50 PM – 2:40 PM
Improving Store Inventory Accuracy with Carrots and Sticks
Room: Theater 3
Stores are often seen as the weak link when it comes to overall inventory accuracy relative to distribution and fulfillment centers. But retailers are relying on them more every day to fulfill orders either for store pickup, shipping to another store or directly to a customer. So how do you ensure greater store inventory accuracy? This expert panel will discuss “carrot and stick” approaches being used to incent performance by alternately rewarding locations that hit the mark or limiting SKU availability to those that don’t.
You will learn:
• About establishing a “snapline” of current inventory
• About creating buffer levels to ensure availability
• About safety promise vs. safety stock approaches
• About tying incentives to inventory accuracy
• About using RFID to reduce ship-from-store cancellation rates
You will learn:
• About establishing a “snapline” of current inventory
• About creating buffer levels to ensure availability
• About safety promise vs. safety stock approaches
• About tying incentives to inventory accuracy
• About using RFID to reduce ship-from-store cancellation rates
Moderator:
- Steve DeNunzio, Director, Master of Business Logistics Engineering (MBLE), Ohio State University
Panelists:
- Steve Reade, Director of Distribution, DSW
- Jonathan Aitken, Director of Digital and RFID Partnerships, Avery Dennison Corporation
- Hilbert Dijkstra, Director of Product Management, Nedap Retail Inc.
2019-04-10
01
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Omnichannel Operations Track
2:40 PM – 3:15 PM
Energy Break in the Expo Hall
Room: Exhibit Hall
Grab a refreshment, chat up fellow attendees and meet with the ecommerce operations industry’s best partners in the Exhibit Hall.
2019-04-10
01
3:20 PM – 4:05 PM
Strategic Co-Opetition: Letting Your Competitor Help Delight Your Customers
Room: Theater 1
According to the Wall Street Journal “Alongside life, liberty and the pursuit of happiness, you can now add another inalienable right: Two-day free shipping on practically everything.” But the reality is, shipping is NOT free for you, the merchant. It’s actually the second biggest drain on your profits after inventory. So how do you deliver a consistently exceptional customer experience that meets the new normal of delivery expectations, without going broke? Enter co-opetition, a creative way to square this circle that allows SMB merchants to gain advantage, generating more value by working together.
You will learn:
• How to leverage strategic co-opetition to profitably deliver free/fast shipping
• How increased scale allows competitors to gain efficiency and access complementary assets
• Examples of how competitors are achieving more by working together
• How to appeal to environmentally conscious customers without spending a penny more
You will learn:
• How to leverage strategic co-opetition to profitably deliver free/fast shipping
• How increased scale allows competitors to gain efficiency and access complementary assets
• Examples of how competitors are achieving more by working together
• How to appeal to environmentally conscious customers without spending a penny more
Speaker:
- Manish Chowdhary, Founder and CEO, Cahoot
2019-04-10
01
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Customer Experience Track
3:20 PM – 4:05 PM
Pop-Up DCs to the Rescue: Flexible, Economic Solutions for Peak Expansion
Room: Theater 2
You’ve seen, or may have executed, a pop-up retail concept in populated areas across the country. But how do you economically supply these pop-ups without increased inventory and operational costs – especially during peak periods? Regional fulfillment centers across the country can solve this problem, but the capital costs associated with permanent regional nodes and their lack of flexibility can outweigh the benefits. Flexing your ecommerce fulfillment network during peak periods with pop-up forward stock allocations can bring all the benefits of regional distribution nodes, without the long-term capital required. By utilizing excess 3PL space, vacant mall real estate or even your own excess store space, a pop-up DC strategy can expand and contract with your demand in the regions that make the most sense.
You will learn:
• About common pain points that point to a pop-up strategy
• About available technology to enable a temporary fulfillment operation
• How pop-ups can speed up delivery and save on shipping costs
• About use cases with pop-up DCs
You will learn:
• About common pain points that point to a pop-up strategy
• About available technology to enable a temporary fulfillment operation
• How pop-ups can speed up delivery and save on shipping costs
• About use cases with pop-up DCs
Speaker:
- Mike Willoughby, CEO, PFS
2019-04-10
01
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Warehouse & Fulfillment Track
3:20 PM – 4:05 PM
Shipping Off to Europe: What You Need to Know to Succeed
Room: Theater 4
With more than 500 million citizens, the European Union is the world’s third largest market and only one click away. But each country has its own legal and tax regulations as well as differing customer expectations, habits and preferences. And shipping costs and times, as well as returns handling also differ strongly. Which markets make the most sense for your business and its offerings? A multichannel fulfillment and logistics expert with years of experience helping companies succeed in Europe will address the key considerations for merchants looking to expand across the Atlantic.
You will learn:
• About crucial logistics aspects, costs and challenges
• Key distinctives and intel on the major European markets
• How to formulate and implement your go-to-Europe strategy • How to avoid some of the common pitfalls
You will learn:
• About crucial logistics aspects, costs and challenges
• Key distinctives and intel on the major European markets
• How to formulate and implement your go-to-Europe strategy • How to avoid some of the common pitfalls
Speaker:
- Hans Elshout, Multichannel Specialist, DSV
2019-04-10
01
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Shipping & Delivery Track
3:20 PM – 4:05 PM
Omnichannel By the Numbers: Where the U.S. Needs to Step Up
Room: Theater 3
Although the U.S. is one of the largest retail markets, it lags behind other major countries in some key omnichannel metrics. For instance, out of over 700 U.S. retailers surveyed, only 27% offer Buy Online Pickup In-Store (BOPIS), placing it last among seven major markets. What other areas need improvement? In this session, research sheds light on the gaps and opportunities for retailers to step up their omnichannel game, while highlighting progress being made by top companies.
You will learn:
• About a key element of BOPIS where the U.S. has improved
• About areas of omnichannel where the U.S. outperforms
• About trends in ecommerce adoption and free shipping
• About returns management, mobile and social commerce
You will learn:
• About a key element of BOPIS where the U.S. has improved
• About areas of omnichannel where the U.S. outperforms
• About trends in ecommerce adoption and free shipping
• About returns management, mobile and social commerce
Speaker:
- Charles Dimov, VP Marketing, Omnichannel Retail OMS, OrderDynamics
2019-04-10
01
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Omnichannel Operations Track
4:15 PM – 5:00 PM
Social Listening and the Customer: The Eyes and Ears of Your Brand
Room: Theater 1
Social media is now a primary engagement channel as customers spend so much time there. That’s why it’s critical to have a strategy in place that not only engages customers but is attuned to what’s important to them. We will look at different approaches to social listening, focusing on how it keeps you better aligned with customer preferences, behaviors and expectations. We’ll also discuss how it can help you identify issues before they arise and improve both your offerings and the overall experience.
You will learn:
• About what to listen for in social media engagements
• How to respond to customer feedback in social channels
• Best practices in using social listening as a marketing tool
• How to gain a better understanding of your audience
You will learn:
• About what to listen for in social media engagements
• How to respond to customer feedback in social channels
• Best practices in using social listening as a marketing tool
• How to gain a better understanding of your audience
Speaker:
- Doug Ratner, Founder and CEO, I'd Rather Be With My Dog
2019-04-10
01
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Customer Experience Track
4:15 PM – 5:00 PM
Try Before You Buy: Great Opportunity or Returns Tsunami Risk?
Room: Theater 2
More and more brands like ASOS, Amazon, Stitch Fix and Trunk Club are catering to shopper’s tendencies by offering Try Before You Buy (TBYB), where many items go out and most come back. Does this represent a fantastic sales opportunity or a hellish returns scenario? With returns predicted to reach $1 trillion dollars within a decade, can ecommerce apparel/accessories companies leverage technology to take advantage of TBYB while also protecting their slim margins? This session will take a deep-dive look at the issue and explain how to prepare for increasing TBYB demand while avoiding getting swamped by the concurrent returns tsunami.
You will learn:
• About the opportunities and risks inherent in TBYB
• About retailer and consumer attitudes towards TBYB
• The timeline for mainstream TBYB adoption, and how to prepare
• How to capitalize on TBYB while guarding against the returns tsunami
You will learn:
• About the opportunities and risks inherent in TBYB
• About retailer and consumer attitudes towards TBYB
• The timeline for mainstream TBYB adoption, and how to prepare
• How to capitalize on TBYB while guarding against the returns tsunami
Moderator:
- Sara Arthrell, Product Marketing Manager, Brightpearl
Panelists:
- Lalan Shrikam, Founder and Owner, Malabar Bay
- David Sobie, Co-Founder and CEO, Happy Returns
2019-04-10
01
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Warehouse & Fulfillment Track
4:15 PM – 5:00 PM
Navigating Multi-Carrier Rate Shopping to Meet Customer Delivery Promises
Room: Theater 4
Ecommerce companies are finding it increasingly important to optimize shipping in order to improve the customer experience and drive repeat purchases, brand loyalty and profitability. To achieve this, you need to give them fast, flexible shipping options at checkout, enabled by a backend tool that rate shops carriers. In this session, we will break rate shopping down into three types: basic, time-in-transit and Advanced Date Shopping (ADS). For each we'll explore the implications in the context of meeting delivery promises, delighting customers and reducing shipping costs.
You will learn:
• How rate shopping is now a standard tool to meet rising expectations
• The pros and cans of various types of rate shopping
• How to evaluate your carrier mix, identifying inefficiencies and opportunities
• How to find the right rate shopping technique for your company
You will learn:
• How rate shopping is now a standard tool to meet rising expectations
• The pros and cans of various types of rate shopping
• How to evaluate your carrier mix, identifying inefficiencies and opportunities
• How to find the right rate shopping technique for your company
Speakers:
- Justin Cramer, Global Project Management Director, ProShip
- Ashley Liebke, President and CEO, Vision Media Group LLC
2019-04-10
01
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Shipping & Delivery Track
4:15 PM – 5:00 PM
Recognizing and Celebrating Women in Omnichannel
Room: Regency Ballroom
While for years ecommerce operations has been perceived as a male-dominated world, women have been making noticeable strides and taking on more leadership roles. This sea change is particularly evident in the sphere of omnichannel. For this reason, Ecommerce Operations Summit has set aside time to recognize three women for their career achievements and contributions to the industry. Each will share insights about their company and work and their observations on the changing nature of omnichannel operations.
We will cover:
• How women are impacting the world of omnichannel
• Their keys to success, achievements and insights
• How the industry is becoming more inclusive and diverse
• Recommendations for those following in their footsteps
We will cover:
• How women are impacting the world of omnichannel
• Their keys to success, achievements and insights
• How the industry is becoming more inclusive and diverse
• Recommendations for those following in their footsteps
Moderator:
- Daniela Forte, Content Manager, Multichannel Merchant
2019-04-10
01
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Omnichannel Operations Track
5:00 PM – 6:30 PM
Pub Crawl in the Expo Hall
Room: Exhibit Hall
Join us for some fun and networking after the first full day of Ecommerce Operations Summit. Refreshments and snacks are being served in different locations throughout the Exhibit Hall - make sure you hit them all!
Sponsored by:
ABM
MH Engineered Solutions
Proship
Sponsored by:
ABM
MH Engineered Solutions
Proship
2019-04-10
01
7:15 PM – 9:00 PM
Networking Dinner at Martini
Come and break bread and raise a glass (or two) with fellow Summit attendees at Martini, one of Columbus’ most popular modern italian bistros, a short 5 minute walk from the Hyatt Regency. Martini Modern Italian is where timeless and innovative dining intersect—blending contemporary Italian style with classic Italian influence. The menu features creative interpretations of classic Italian dishes. The pasta is made-from-scratch, the mozzarella is hand-pulled to order and only the freshest ingredients are used in each dish.
Pre-registration is required and space is limited—so we encourage you to reserve your seat early. An additional $100 fee will be applied to your registratin to attend. Already registered for the Summit? Simply add on the dinner at Martini by clicking here.
Walking directions: exit the Hyatt lobby and turn right onto E. Nationwide. Continue to N. High Street. Take a right onto N. High Street. Martini is located at 445 N. High Street.
Sponsored by: Pitney Bowes
Pre-registration is required and space is limited—so we encourage you to reserve your seat early. An additional $100 fee will be applied to your registratin to attend. Already registered for the Summit? Simply add on the dinner at Martini by clicking here.
Walking directions: exit the Hyatt lobby and turn right onto E. Nationwide. Continue to N. High Street. Take a right onto N. High Street. Martini is located at 445 N. High Street.
Sponsored by: Pitney Bowes
2019-04-10
01
Thursday | April 11
8:00 AM – 8:50 AM
Breakfast + Roundtables
Room: Battelle Grand
Come fuel up for the action-packed day ahead of you and discuss your pressing issue at a topic-based Roundtable with other attendees.
2019-04-11
01
9:00 AM – 9:50 AM
Fostering a Culture of Gender Equality in Customer Care
Room: Theater 1
The movement toward greater gender equality and diversity has become a corporate imperative, as companies strive to create pay parity and more leadership and promotion opportunities. So, what does this look like in the context of customer care and customer experience management? How are companies doing in this industry? We will look at what forward-looking organizations are doing to proactively promote a more equitable culture in this specialized area of retail and ecommerce.
You will learn:
• How this type of cultural shift is a top-down affair
• About increasing share of voice and share of decision
• About what companies that “get it” are doing right
• About best practices for recruiting, hiring and training
Sponsored by: Convey
You will learn:
• How this type of cultural shift is a top-down affair
• About increasing share of voice and share of decision
• About what companies that “get it” are doing right
• About best practices for recruiting, hiring and training
Sponsored by: Convey
Moderator:
- Nalani Brown, Implementation Project Manager, Millennial Services, LLC
Panelists:
- Angie Stocklin, Co-founder/COO, One Click
- Megan Diehl, Merchant Direct Operations Manager, Google
- Geoff Zentz, Former Director of Customer Happiness, One Click
2019-04-11
01
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Customer Experience Track
9:00 AM – 9:50 AM
Balancing Packaging Sustainability, Protection, Loyalty and the Bottom Line
Room: Theater 2
Heightened consumer interest in the environment dovetails nicely with economic imperatives to reduce costs by shrinking packaging and shipping less air. The concept of “disruptive sustainability” has also entered the ecommerce packaging conversation, tapping into emerging technologies and innovation. This is leading many retailers to rethink their approach, including customizing elements such as protective packaging and box sizing. This session will look at the trends, drivers and solutions that tick the critical boxes of protection, branding and customer experience, sustainability and profitability.
You will learn:
• How corporate sustainability goals are intersecting with packaging innovation
• About the latest materials and technologies designed to meet these goals
• About the various stakeholder groups in the decision process, up to the C suite
You will learn:
• How corporate sustainability goals are intersecting with packaging innovation
• About the latest materials and technologies designed to meet these goals
• About the various stakeholder groups in the decision process, up to the C suite
Moderator:
- Hanko Kiessner, Founder and CEO, Packsize International
Panelists:
- Jamie Markland, Associate Director of Operations, Boll & Branch
- Rob Bass, Chief Supply Chain Officer, Best Buy
2019-04-11
01
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Warehouse & Fulfillment Track
9:00 AM – 9:50 AM
The Shipping Capacity Crunch: What’s the Latest, What You Can Do
Room: Theater 4
Shipping capacity continues to be severely challenged across parcel, LTL and TL, even bleeding over into intermodal and rail. Volume keeps growing and the driver shortage isn’t ending anytime soon, but your shipments still need to get where they’re going every day. So how do you ensure you have adequate capacity to meet demand now and into the future, especially at peak? This panel will explore the current outlook, discuss creative solutions and the way forward.
You will learn:
• About the state of ecommerce shipping, including stats and figures
• About growth in the spot market and viability of this option
• About demand for intermodal and when it makes sense
• About ways to ensure sufficient capacity in the midst of the crunch
You will learn:
• About the state of ecommerce shipping, including stats and figures
• About growth in the spot market and viability of this option
• About demand for intermodal and when it makes sense
• About ways to ensure sufficient capacity in the midst of the crunch
Moderator:
- Hannah Testani, Chief Operating Officer, Intelligent Audit
Panelists:
- Joe Bobko, Vice President, Transportation, Boxed.com
- Jeff Brady, Former Director, Logistics and Transportation, Overstock.com
- Michael Hane, Senior Director, Transportation, Chainalytics LLC
- Dennis Nicoski, SVP, Sales and Customer Relations, United States Postal Service
2019-04-11
01
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Shipping & Delivery Track
9:00 AM – 9:50 AM
The Evolution of Order Management: From OMS, to DOM and DIFF
Room: Theater 3
The Holy Grail in ecommerce operations is figuring out how to do two-day delivery nationwide – the new table stakes – without breaking the bank. Achieving this service level is critical for sales growth, whether you’re on marketplaces, drop shipping to resellers or just selling through your own site. Traditional OMS systems fall short of this lofty goal. Distributed Order Management (DOM) allowed intelligent order processing across multiple systems. Now Distributed Inventory Flow Forecasting (DIFF), when integrated with DOM, enables more precise reads of shifting demand patterns to optimize inventory placement and reduce shipping costs. This session will help you navigate the ongoing evolution of order management technology to improve fulfillment performance and satisfy ever-more-demanding customers.
You will learn:
• About the impact of guaranteed delivery programs on consumers and sales
• About the complexity of execution and how technology can help solve these problems at scale
• About the concepts around DOM and DIFF
• How these two technologies combined can lower costs and increase margins
You will learn:
• About the impact of guaranteed delivery programs on consumers and sales
• About the complexity of execution and how technology can help solve these problems at scale
• About the concepts around DOM and DIFF
• How these two technologies combined can lower costs and increase margins
Speakers:
- Michael Anderson, CEO and Co-Founder, Etail Solutions
- David Lengacher, Head of Data Science, MonarchFx
2019-04-11
01
a0HC000000t1GUWMA2
Omnichannel Operations Track
10:00 AM – 10:45 AM
Insourcing vs. Outsourcing Customer Care: The Pros and Cons
Room: Theater 1
How you engage with and work with customers is so critical to your success as a brand that the decision to outsource or not – and what parts – needs to be considered carefully. Will a third party be able to meet your service level requirements as well as customer expectations? How will they represent your brand to your audience? We’ll discuss the strengths and weaknesses of both approaches from the merchant perspective, as well as factors and decision criteria you need to weigh.
You will learn:
• About developing a cost/benefit analysis for insourcing vs. outsourcing
• About maintaining brand voice and the customer experience when outsourcing
• When it makes more sense to keep customer care operations in house
• About the continuum of outsourcing options by functional area
You will learn:
• About developing a cost/benefit analysis for insourcing vs. outsourcing
• About maintaining brand voice and the customer experience when outsourcing
• When it makes more sense to keep customer care operations in house
• About the continuum of outsourcing options by functional area
Speakers:
- Colin Taylor, CEO, Chief Chaos Officer, The Taylor Reach Group
- William Pocock, Senior Manager, Contact Center Operations, Dick's Sporting Goods
2019-04-11
01
a0HC000000t16tZMAQ
Customer Experience Track
10:00 AM – 10:45 AM
To FBA or Not to FBA: That is the Question
Room: Theater 2
Many ecommerce companies started with Fulfillment By Amazon because it was easy, integrated with Amazon's marketplace and offered great shipping rates and speed. But with the cost of FBA rising and restrictions tightening, some are searching for better service, greater freedom and a more cost-effective solution. We will examine arguments for and against FBA, the costs involved with leaving and the benefits of alternative solutions such as a 3PL.
You will learn:
• About reasons to start with FBA and the advantages
• Why companies are looking for FBA alternatives
• Pros and cons when considering a move away from FBA
• About the benefits of a 3PL as an alternative
You will learn:
• About reasons to start with FBA and the advantages
• Why companies are looking for FBA alternatives
• Pros and cons when considering a move away from FBA
• About the benefits of a 3PL as an alternative
Moderator:
- Jason Aymerich, President, Complemar
Panelists:
- Peter Marlenga, Director of Operations, Tech Armor
- Darren Lane, B2B Ecommerce and Export Sales Manager, Motor State Distributing
2019-04-11
01
a0HC000000t197hMAA
Warehouse & Fulfillment Track
10:00 AM – 10:45 AM
Strategies for Successful Cross-Border Expansion
Room: Theater 4
Going global can be a complex and expensive initiative. When venturing into cross-border ecommerce you may need to rethink current practices. The same approach that led to success domestically won’t be flexible enough for the complexities of selling around the world. Thinking beyond just product availability, we will explore a scalable framework for global expansion, considering the complexities of operations, logistics, compliance and most importantly, delivering on customer expectations.
You will learn:
• Tips to launch and grow a successful cross-border logistics program
• The range of considerations when entering a new market
• How to meet or exceed global customer expectations
• How to navigate the complexity of cross-border fulfillment
You will learn:
• Tips to launch and grow a successful cross-border logistics program
• The range of considerations when entering a new market
• How to meet or exceed global customer expectations
• How to navigate the complexity of cross-border fulfillment
Speakers:
- Ron Burnes, Vice President of Sales, Jagged Peak
- Dennis Schrudder, Director of Cross Border, Jagged Peak
2019-04-11
01
a0HC000000t1GUbMAM
Shipping & Delivery Track
10:00 AM – 10:45 AM
Transitioning from Traditional to Omnichannel Distribution
Room: Theater 3
How does a company successfully pivot from traditional warehouse distribution to a mixed model including direct-to-customer fulfillment? Hear how an 80-year-old family-owned brand that had been distributing products in a single model prepared to support and execute omnichannel operations. This session will cover steps such as incorporating a more robust WMS, as well as the benefits of an OMS to make the transition more customer friendly.
You will learn:
• The value of an OMS for DTC order fulfillment
• Steps in the traditional-to-omnichannel process
• About partnering with a 3PL during the transition
• About linking systems to bring the most operational benefit
You will learn:
• The value of an OMS for DTC order fulfillment
• Steps in the traditional-to-omnichannel process
• About partnering with a 3PL during the transition
• About linking systems to bring the most operational benefit
Speakers:
- Steve Congro, Director of Omnichannel Fulfillment Technology, Saddle Creek Logistics Services
- Stephen Benard, Senior Manager, Business Development, G3 Enterprises
2019-04-11
01
a0HC000000t1GUWMA2
Omnichannel Operations Track
10:45 AM – 11:25 AM
Coffee Break in the Expo Hall
Room: Exhibit Hall
Grab a refreshment, chat up fellow attendees and meet with the ecommerce operations industry’s best partners in the Expo Hall.
2019-04-11
01
11:30 AM – 12:15 PM
Balancing Ever-Rising Customer Expectations with Your Bottom Line
Room: Theater 1
Your customer’s experience with your brand doesn’t end at checkout. In fact, in today’s hyper-competitive marketplace — where consumers can switch brands in seconds — providing the post-purchase experience they demand is more critical than ever.
Rising expectations around fulfillment, delivery and returns make that increasingly difficult. For example, the push for faster delivery is heaping pressure across the industry, free shipping is now the #1 factor driving where to shop decisions, and most want returns credited within four days. How can you exceed those expectations while overcoming operational challenges – and containing costs? Industry experts and retail veterans share their winning strategies in this informative session.
You will learn:
• About driving efficiency through fulfillment automation while providing a branded box-opening experience
• About providing shipping options that are fast and you can afford to offer for free
• About managing the complex logistics of returns and accelerating refunds
Rising expectations around fulfillment, delivery and returns make that increasingly difficult. For example, the push for faster delivery is heaping pressure across the industry, free shipping is now the #1 factor driving where to shop decisions, and most want returns credited within four days. How can you exceed those expectations while overcoming operational challenges – and containing costs? Industry experts and retail veterans share their winning strategies in this informative session.
You will learn:
• About driving efficiency through fulfillment automation while providing a branded box-opening experience
• About providing shipping options that are fast and you can afford to offer for free
• About managing the complex logistics of returns and accelerating refunds
Moderator:
- Patrick Allard, SVP, Retail Sales and Channel Partner Development, Commerce Services, Pitney Bowes
Panelists:
- Nate Skiver, Senior Manager, Parcel Network Design, Gap Inc.
- Anthony Vicars, Vice President of Operations, Framebridge
2019-04-11
01
a0HC000000t16tZMAQ
Customer Experience Track
11:30 AM – 12:15 PM
Getting Maximum ROI from Your Systems Investment
Room: Theater 2
No matter what type of system you're implementing in your ecommerce operations, there are five basic principles you need to follow to assure it becomes a useful asset that will streamline operations, yield actionable data and provide maximum ROI. We will explore how to best apply these five principles to assure the long-term success of the new system in your organization.
You will learn:
• The role of the project team in managing the acquisition and implementation process
• Essential criteria for evaluating system and vendor candidates
• How to leverage communication and collaboration for onboarding
• How to apply business use cases in system evaluation and testing
You will learn:
• The role of the project team in managing the acquisition and implementation process
• Essential criteria for evaluating system and vendor candidates
• How to leverage communication and collaboration for onboarding
• How to apply business use cases in system evaluation and testing
Speakers:
- Ernie Schell, Executive Director, Marketing Systems Analysis
- Phil Minix, EVP, Rod's Western Palace
2019-04-11
01
a0HC000000t197hMAA
Warehouse & Fulfillment Track
11:30 AM – 12:15 PM
Analyzing Carrier Accessorial Costs: Know the Impact on Your Bottom Line
Room: Theater 4
Carriers continue to add new surcharges and increase existing ones, and there aren’t caps on these added costs. Accessorial costs can now add up to 20% or more to shipping expenditures. In this session, see examples of how shippers mitigate these increases and what strategies are used to hold off spiraling accessorial costs.
You will learn:
• About the importance of quantifying your overall accessorial expenditures
• About the relationship between contract language and lowering accessorials
• About key terms and conditions that impact every shipper’s bottom line
You will learn:
• About the importance of quantifying your overall accessorial expenditures
• About the relationship between contract language and lowering accessorials
• About key terms and conditions that impact every shipper’s bottom line
Speaker:
- Stephanie Martin, Senior Analyst, Navigo Consulting Group
2019-04-11
01
a0HC000000t1GUbMAM
Shipping & Delivery Track
11:30 AM – 12:15 PM
Leveraging Blockchain for Omnichannel Success
Room: Theater 3
Companies have long struggled with reactive supply chains, resulting in inaccurate replenishment, lost sales and hefty costs. Why? Fragmented operations that make it difficult to forecast demand across the omnichannel. Learn how blockchain presents a radical solution, connecting supply chains with a digital record and real-time visibility into consumer demand.
You will learn:
• About issues driving poor performance (data silos, forecasting, etc.)
• About tools to mitigate a reactive supply chain, including blockchain
• About benefits of a digitized, holistic and connected supply chain
• Practical steps for merchants to start on their blockchain journey
You will learn:
• About issues driving poor performance (data silos, forecasting, etc.)
• About tools to mitigate a reactive supply chain, including blockchain
• About benefits of a digitized, holistic and connected supply chain
• Practical steps for merchants to start on their blockchain journey
Speakers:
- Pratik Soni, Founder and CEO, Omnichain Solutions
- Stephen Davis, President and CEO, Ruby's Naturals Inc
2019-04-11
01
a0HC000000t1GUWMA2
Omnichannel Operations Track
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